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 : Human Service Agencies
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THE LIGHTS SHINE BRIGHT AT SANDATA - NYC BLACKOUT OF 2003
"Within two hours of the fateful event, I received a call from Bridget Simone, Assistant Commissioner of Home Care Services for the City of New York Human Resources Administration, who called on behalf of Commissioner Iris Hernandez. Ms. Simone inquired if Sandata and Santrax were up and running and if we were receiving calls. I assured her that we never skipped a beat. Throughout the blackout Santrax remained HRA's only point of contact providing vital information on New York City's most needy citizens."
Jack Szafran
- Vice President Client Relations |
For public and private human service agencies, the telephony based Santrax system automates progress note capture and government reporting functions, dramatically reducing administrative time spent in the office. Case workers use the phone to sign in and out of visits and also enter data and narrative notes. By time and date stamping each field or office visit, Santrax provides an independent verification of the visit. Santrax assures that case workers spend the required time servicing families as well as arrive and leave each location safely.
Santrax reduces paperwork while delivering higher quality information in the form of reports to supervisors and management. The system improves efficiency by allowing case workers to input tasks performed, assessments such as household safety, care plan compliance and other qualitative and quantitative factors. Santrax delivers completed progress notes to the case worker and/or supervisor's desktop within 24 hours of each visit. Because case workers enter progress notes so close to the actual visit, the system enables workers to remember more details which provide more accurate and complete notes. For critical situations the system can even send automated calls or e-mails to alert supervisors to exceptions or extraordinary results.
 The Santrax system has been in use since 1994 in home health and human service agencies and currently processes 80 million and growing calls annually.
Santrax delivers completed progress notes to the case worker and/or supervisor's desktop within 24 hours. Because case workers enter progress notes so close to the actual visit, the system enables workers to remember more details of each visit and provide more accurate and complete progress notes. For critical situations the system can even send automated calls or e-mails to supervisors to alert them to exceptions or extraordinary results.
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Functionality
- Standardizes routine tasks and care plan assessment functions
- Independently verifies visits
- SACWIS compliant
- Allows qualitative assessments via a narrative transcription service, which allows for editing
- Captures and databases photos of children and their living environments
- Allows for automated call back to ensure the safety of the fieldworker
- Can be used by foster and birth parents to log care plan compliance programs such as therapy, medication, education and other functions
- Supports all three aspects of child welfare
- Foster Care
- Child Protective Services
- Preventive Services
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Benefits
- Provides an immediate and inexpensive application service provider (ASP) model
- Fast. simple. accurate. real-time
- Cuts administrative costs and improves productivity
- Reduces paperwork
- Eliminates manual data entry of progress notes
- Allows for keypad entry and dictation
- Automates reporting
- Regulatory
- Management
- Court
- Creates a database enabling best practice and experts systems
- Integrates with legacy systems
- Standardizes routine tasks and care plan assessments
- Improves progress note capture and reporting
- Reduces time between field visit and progress notes completion
- Increases details of progress notes
- Enhances case file completeness
- Creates picture database of children, homes and compliance documentation
- Provides comprehensive case files for supervisory reviews
- Ensures accountability and verification
- Provides real time access to files
- Simplifies management reporting
- Sends automated alerts
- Enhances worker safety
- Allows for automated call back and emails
- Allows foster and birth parents to log care plan compliance programs
- Therapy, medication, education and other functions
- Broad applicability across child welfare and human services
- Provides a comprehensive audit trail
- Potentially reduces insurance costs
- Creates centralized repository for integrated case management across departments
- Juvenile justice, substance abuse, housing, mental health, day care, child welfare, etc.
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Santrax is pioneering significant advancements in child welfare, foster care, early intervention programs, child protective services, preventive services and assistance to the Mentally Retarded/Developmentally Disabled. Our current partnerships include The Salvation Army and Seamen's Society for Children and Families in New York City and Moss Beach Homes in California. |
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Santrax. Improving the Business of Care
Santrax (r) operates under U.S. Patent Nos. 5,255,183, 5,646,839, 5,835,575, 5,949,856, and 5,963,912 which are owned by Sandata Technologies, LLC |
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